Google benefits from almost every advantage any company could ever hope for; it has the most advanced technology, broadest talent pool, greatest lobbying power and some of the deepest pockets. Most importantly, it has a vice-like grip on many of the markets in which it operates, particularly browsers and search.
Some might think it impossible to overthrow a company in this position, especially in its core areas of business. But not Gabriel Weinberg, who is patiently twirling his sling in anticipation of an opportunity to bring down the internet’s Goliath.
Weinberg is the founder of DuckDuckGo, which is best known for its private search engine, but now provides a suite of privacy-centric services. The company’s ambition is to help people defend against the predatory tracking technologies that underpin the advertising models of Google, Facebook and other web titans.
Safeguarding data privacy on the web was not the original raison d’être for DuckDuckGo, Weinberg told us, it was more about building something user-centric. But when the perils of surveillance capitalism became apparent, his vision was clarified.
“Many people don’t understand how much they are tracked and manipulated online,” he said. “They don’t appreciate the size of the profiles created by technology companies, and how they are being used not just to place ads all around them, but to determine the content they see online.”
“There’s a lot more polarization on the web due to filter bubbles and there’s also a lot of manipulative advertising that can lead to discrimination, propaganda and commercial exploitation. But now, we’re beginning to see some pushback.”
(Image credit: DuckDuckGo)
An entrepreneurial streak
In most contexts, “college dropout” is deployed as a pejorative term, but not so in the world of technology. The likes of Bill Gates, Steve Jobs, Mark Zuckerberg, Jack Dorsey and others have made a noble tradition of dropping out of prestigious universities.
Weinberg also left his Ivy League college early, but only because he finished his four-year degree a year ahead of schedule. He was in a hurry because he was eager to launch his first business, an education technology platform that sought to involve parents more closely in the schooling process.
Weinberg says he has had an entrepreneurial streak from an early age. In middle school, he coded his own bulletin board system, and in high school he had a side job helping businesses connect to the web and solve other IT issues. The culture at MIT, where he spent a lot of time around students starting their own companies, only reinforced this natural resolve.
Although his first venture was not a success, Weinberg says he learned a few valuable lessons that set the tone for what was to come. After returning to MIT for a graduate degree, he launched a series of new projects, taking a scattergun approach. One of them was an early social network called NamesDatabase, which provided a way for people to find old friends with whom they had lost contact.
(Image credit: Wikipedia)
“It actually came out of an analysis of search engine traffic, finding that many people were searching for names of other people and not finding great results. So I tried to make a platform to help them find old friends and classmates. This was in 2003, right when Friendster was coming out, and MySpace shortly after,” he explained.
The idea caught on quickly and the company was snapped up by classmates.com for $10 million in 2006. Weinberg had exited at the right time; the rise of Facebook quickly consigned NamesDatabase to the scrapheap.
Somewhat aimless in the aftermath of this success, Weinberg found himself hunting for a new “North Star”. He knew he wanted to do something that would have a “unique positive impact”, but not necessarily what that might look like.
“I was interested in search, purely from an intellectual point of view,” he told us. “And I had a lot of admiration for what Mozilla was doing in the web browser market, trying to build a user-centric product.”
Following his nose, Weinberg set about building what later became DuckDuckGo, a search engine he himself would want to use.
DuckDuckGo takes flight
DuckDuckGo took shape over a number of years, from 2008 onwards. Weinberg worked on the project here and there, making tweaks and improvements whenever his newborn son gave him a moment’s peace.
Until 2011, the project was funded entirely using Weinberg’s own cash, and he was also the sole developer. But recognizing DuckDuckGo was beginning to gain traction, he decided it was time to take on investment and hone in on the privacy-preserving aspect of his product.
The idea that the economics of the web had begun to work against the individual did not come to Weinberg in the form of some great epiphany, but dawned on him slowly during his first few years developing DuckDuckGo, he told us.
“It was a gradual realisation that came from simply watching what was happening. It became clear Google was changing from a search company to an advertising company. And that meant profiling people using not only their search data, but the other properties Google had acquired,” said Weinberg.
“It also became obvious that the market was undergoing a shift from contextual to behavioural advertising, which was getting creepier and creepier, and that searches were going to be used to power this new system.”
(Image credit: DuckDuckGo)
DuckDuckGo differs from Google in a number of crucial ways. The latter serves up different search results to different people depending on their age, gender, location, interests and a multitude of other factors, even if the search query is identical. DuckDuckGo, meanwhile, will generate the same results irrespective of who is making the search.
The advertising that appears in Google search results is also personalized on a per-user basis using the data the company collects across its various properties (Search, Gmail, Maps, Drive, YouTube, Android, Play Store etc.). Whereas under the DuckDuckGo model, the ads that appear in search results depend solely on the keywords that feature in the query. In simpler terms, a search about cars will throw up ads relating to cars.
The Google system and others like it create a variety of problems. The increase in the amount of content served up by algorithm-based search, news and social feeds is thought by some to have had a severe polarizing effect, making rational debate across political and social divides near impossible.
Second, there’s the problem of sensationalism and misinformation. A system in which publishers are beholden to the algorithms of Google, YouTube and Facebook for content distribution naturally incentivises embellishment and overstatement, increasing the likelihood that reporting spills over into mistruth in an effort to garner clicks.
Lastly, many privacy advocates take issue with the quantities of sensitive, user-level data collected by Google in support of its lucrative advertising business (which makes up more than 80% of its revenue). This data contributes towards creating highly detailed profiles of web users, who are served targeted ads for products they may not want or need. Worse, the individuals are not fairly compensated for providing the valuable raw material on which the system functions: their personal data.
By eliminating user profiles from the equation, DuckDuckGo hopes to address each of these negative effects. The company neither stores nor collects personal data on its users and neither does it take record of the searches people perform. And although a large proportion of its search results are populated via Microsoft Bing, which means Microsoft has access to anonymized and aggregated search data from DuckDuckGo, Weinberg says there is no way someone could be profiled as a result.
The search engine was the first piece of the puzzle, but DuckDuckGo also has a mobile browser and extension, which block tracking cookies, force websites to use encrypted connections where possible and assign sites with an overall privacy grade.
The company has been profitable since 2014, almost wholly thanks to its keyword-based advertising efforts, and estimates suggest the search engine now services roughly 30 billion search queries per month.
However, Weinberg says the success of the campaign to establish a more private web will depend upon the ability to create a new path of least resistance for users; privacy-preserving products will only reach a critical mass once it becomes simpler for people to make the switch.
“Most people currently say they care about privacy, but only half actually take action. We think this figure will continue to grow as consumers understand more and more about privacy harms,” he told us.
“However, bringing web users from one group to the other will also be about helping people appreciate there’s something they can do about these problems. We’re trying to be the easy button for privacy.”
(Image credit: DuckDuckGo)
Default is king
Irrespective of the quality of products on offer from challengers like DuckDuckGo, however, the opportunity to close the gap on Google and others is limited by the financial firepower of the incumbents, as well as their dominance across multiple sectors. The problem is that default is king, because many users will never bother to change their settings.
In the search market, Google is estimated to pay many billions of dollars every year to guarantee its spot as the default search engine across web browsers such as Safari and Firefox.
Meanwhile, Google Chrome is itself far and away the largest web browser on the market and the company’s stewardship of Android means it can build itself into the heart of most smartphones and tablets too. All of this means that the majority of internet users will make searches via Google by default.
To offset the power of the default and the dangers of the platform effect, Weinberg says it needs to be much simpler for users to make a wholesale switch to different service providers across a number categories, including browsers and search.
(Image credit: Google Chrome)
“On Android right now, it takes fifteen-plus clicks to change the default search engine, but we really think that should be one click,” he told us. “If this kind of system were in place, we could be five or ten times bigger today.”
“It’s very important to open up these kinds of industries. The answer to this problem is a regulatory one, so we’re working with bodies across the world to make this happen.”
Over the last few years, Weinberg has spoken to lawyers at the US Justice Department and testified at antitrust hearings on multiple occasions, mostly in relation to the auction process that now determines which search engines appear as alternative options during the Android setup process.
The system was implemented in compliance with an EU ruling from 2018 that determined Google had abused its monopoly in the mobile operating system space. However, the new pay-to-play auction system prices DuckDuckGo and other “purpose-driven” alternatives out of contention, and has therefore failed to recalibrate the balance of power in search.
Although progress is slow, Weinberg suggested he has faith that the necessary gears are now turning and that more effective regulation is on the horizon.
Like other companies in the space, DuckDuckGo is in the process of branching out into new areas under the umbrella of privacy technology.
Beyond the search engine, mobile app and browser extension, Weinberg has now set his sights on the desktop browser space too, and it’s not difficult to work out why.
The power of the default means that whoever controls the browser market has significant influence over the search industry. If DuckDuckGo is able to attract a significant audience to its browser, it stands to gain an almost equally large number of search users too.
Although there are a number of privacy-centric browsers on the market already (perhaps most notably, Brave), Weinberg says his company’s service will stand apart for its unrivalled usability.
“Like we’ve done on mobile, DuckDuckGo for desktop will redefine user expectations of everyday online privacy. No complicated settings, no misleading warnings, no ‘levels’ of privacy protection – just robust protection that works by default, across search, browsing, email, and more,” he explained.
“It’s not a privacy browser; it’s an everyday browsing app that respects users’ privacy because there’s never a bad time to stop companies from spying on searches and browsing history.”
DuckDuckGo has also recently released email-tracking protection and anti-app tracking features in beta, which will eventually be integrated fully into its products. And although Weinberg refused to be drawn into revealing any further projects, we imagine the company has a few additional tricks up its sleeve.
If regulators come up short, this expansion strategy will give DuckDuckGo an alternate route to expanding both its footprint and revenue.
Weinberg also says there is natural momentum behind projects like his own as a result of growing awareness of the importance of data privacy among the general public. Landmark events like the Snowden leaks and Cambridge Analytica scandal catalyzed this process, but the ready availability of services that help people take action will bring us to the tipping point, he says.
“If you feel that privacy is unattainable or comes at too great an expense, of course you’ll feel powerless to act,” said Weinberg. “We’re trying to let people know there really is a solution, an easy button for privacy that doesn’t involve a lot of sacrifice.”
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